Before closing a spin galaxy account, check your balance, complete any pending withdrawal and save records that may be useful later. You should also review active bonuses, loyalty points, verification requests and responsible gambling settings. These steps reduce the chance of losing funds or needing to reopen a support case after access has ended.
Check your account balance first
Start by signing in and checking both your cash balance and any separate bonus balance. A balance can include funds from deposits, game winnings, promotional spins or loyalty rewards, and each category may have different conditions. Do not close the account while a deposit, game round or withdrawal is still being processed.
Withdraw available funds before closure
Request any eligible withdrawal before you ask for account closure. The site lists e-wallet withdrawals as instant after approval, while Visa and Swift bank transfers are listed at one to three business days. Its policies also describe a pending period of at least 24 hours, so allow time for a request to settle. A bank transfer below NZ$500 may incur a NZ$5 fee.
Review bonuses and promotions
Check the Promotions and Bonus sections for offers that remain active. The current welcome offer provides 150 bonus spins across three deposits of at least NZ$10, with no wagering requirement. The spins apply only to the named games, and all three batches must be claimed within seven days of opening the account. Closing the account may end access to unused promotional benefits.
Record offer details before you leave
Take a private note of the promotion name, qualifying deposit, expiry date and any remaining balance. Search terms such as spin galaxy promocode may lead to older or unofficial offers, so rely on the conditions shown in your account rather than assuming an online code still applies. Personalised Daily Deals can also vary between accounts.
Use or note your loyalty rewards
Every new account starts at Bronze and receives 2,500 loyalty points. Points are earned through cash wagers, with rates depending on the game, and can be exchanged for bonus credits. The site does not publish the points needed for each level or the exact conversion rate, so check your account before closure if the value matters to you.
| Account detail | Published information |
|---|---|
| Starting loyalty level | Bronze |
| Sign-up points | 2,500 points |
| Listed loyalty levels | Six, from Bronze to Privé |
| Points earning | Cash wagers only |
| Desktop and mobile points | Same earning treatment |
| Redemption | Exchange for bonus credits |
Complete spin galaxy casino verification
If the casino has requested documents, complete the review before closing the account or withdrawing funds. The usual requirements include photo identification, proof of address dated within six months and proof that the payment method belongs to you. The terms also mention possible source-of-funds checks and a €2,000 single or cumulative transaction threshold.
Keep copies of important records
Save confirmation emails, transaction numbers, withdrawal receipts and documents that you submitted through the secure account process. Do not send identity documents to an address found in a forum or an unsolicited message. If verification remains open, ask spin galaxy support whether closure will affect the review or a pending payout.
Contact support and request closure clearly
Use the account’s live chat or the official support channel to state that you want the account closed, rather than merely logging out. Support is advertised 24 hours a day, seven days a week. Ask for written confirmation, the effective closure date and details of any remaining balance. Keep the conversation reference if one is provided.
Ask about data and future access
Before closure, ask what information must be retained for legal or verification purposes and whether marketing messages can be stopped separately. Do not create another account to bypass a restriction. The terms set a minimum age of 18, and registration details should remain accurate while the account is active.
Set responsible gambling protections
If closure relates to gambling becoming difficult to control, choose self-exclusion rather than a routine account closure. Spin Galaxy lists deposit limits, time-outs, a self-assessment test and six-month self-exclusion. A self-exclusion request should be treated as a protection measure, not as a temporary way to improve access to a new account.
- Withdraw funds that are available and eligible.
- Cancel or review pending deposits and withdrawals.
- Save account, payment and verification records.
- Remove saved payment details where the account allows it.
New Zealand players can also contact the Gambling Helpline on 0800 654 655 or use independent gambling support information. These services can help with practical next steps without requiring you to keep the casino account open.
Conclusion: close the account with a clear record
Closing an online casino account is simplest when the financial and administrative details are settled first. Check cash and bonus balances, finish verification, review loyalty points, save key correspondence and request written confirmation of closure. If the reason is harm prevention, use self-exclusion and independent support so the decision provides lasting protection.
par l'Agence Com and See